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Safe Ordering Online

We recognise that in order for us to have a long-term relationship with you, our customer, we need to offer more than just great value products - we need to earn your trust and maintain your privacy. 

We have therefore gone to great lengths to provide you with the safest online shopping. Exagym uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.


• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Exagym or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Exagym.

For more information about eWAY and online credit card payments, please visit http://www.eway.com.au/ .

Account Registration
To order online you will simply need to create an account by registering online or login to process your order. You may register after selecting the product of your choice and you will be guided through the simple online purchase process.

If you misplace your password you can retrieve your password here.

Payment Options
Exagym accepts cash, VISA®, MasterCard, American Express and Diners. We also accept ATM cards bearing the VISA or MasterCard logo. Electronic Fund Transfers are available, just ask and we can email you and invoice with these details. We can accept cheques, however all funds must be cleared prior to your product being dispatched or released for pick up.

All currencies on the site are in AUD dollars.

Telephone Orders
For the fastest possible service we recommend that you order online. Or you may prefer to call our Customer Service department at (02) 9953 4490 during our operating hours. For telephone transactions using credit cards we will ask you to sign and fax a photocopy of your driver's license. In some instances reserve the right to ask for other proof of identification at point of sale or upon delivery of goods.

Ordering and Shipping Confirmation
An email will be sent to you from Exagym confirming your purchase shortly after the order has been placed. You will also receive a further e-mail notifying you when your order has been shipped. We will contact you directly for specific delivery and/or installation instructions.

 

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